Info & FAQs

Here you can find out important information regarding your order. Click on the panel to reveal the FAQ answer.

Our pasties are freshly produced each day in our own state of the art production facilities and then blast frozen (unbaked), to lock in all their juicy goodness and flavour. We’ll bake your pasties, then blast chill before shipping. When they arrive simply pop them in your fridge – they will be fine for up to a week before re-heating (though we doubt they will last that long!) Alternatively pop them straight in your freezer as soon as you take delivery and then bake them from frozen. Please read through the following notes before you place your order – if you have any queries, just email us at accounts@portreathbakery.com or call us on 01209 311611 (option 1) between 8am – 4pm, Monday to Friday.

All our pasties are delivered to you baked/chilled in an insulated box. Our courier picks them up in Cornwall in the late afternoon and they are delivered the following day by 1pm (please note, sometimes the courier can run late). The baking instructions included with every delivery will tell you all you need to know. They are super easy to follow.

Mainland UK addresses only. We regret that due to courier delivery charges there are some places that we cannot deliver. Items cannot, therefore, be sent to the following locations: Isles of Scilly, Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, the Scottish Islands, and the following postcodes in Scotland: AB37, AB38, AB41-56, DD5-7, FK8, FK19-FK21, HS1-HS9, IV1-IV63, KA27-KA28, KW1-KW17, KY9-10, KY15-17, PA20-PA78, PH1-PH50 and ZE1-ZE3.

Look out for your “Order Shipped” email so you know when it will arrive!

Our courier delivers Tuesday to Friday only. You can order by 9am for delivery the next day. For example, orders for a Tuesday delivery need to be with us by 9am on Monday. Orders for a Friday delivery need to be with us by 9am on Thursday. We do always try to send your delivery out the next day. Regrettably, we cannot deliver on Bank Holidays. Orders can obviously be made in advance and if the pasties are for a special occasion or gift please try and order as early as you can to ensure they arrive in time.

Look out for your “Order Shipped” email so you know when it will arrive!

Our pasties make the perfect gift – all our orders will come with a signed note and a little gift from us to say thank you, and we are always delighted to include a handwritten message for you too. Just tell us what you want in your message at the time of order.

Delivery is £10.95 irrespective of the size of your order.  If you experience any issues with our shipping calculator, call us on 01209 311611 (option 6)

The following baking instructions are a guideline only, as all appliances vary in performance.

Pre-heat your oven and baking tray before placing your chilled product on to a sheet of baking paper.

Portreath Bakery Standard Pasties:

Bake in a convection oven at 180°C/360°F, or a deck oven at 225°C/425°F for 45-50 minutes.

Portreath Bakery Large Pasties:

Bake in a convection oven at 180°C/360°F, or a deck oven at 225°C/425°F for 50-55 minutes.

Made Marion Gluten Free Pasties:

Our gluten free pasties are delivered in ovenable film – perfect if you are reheating your pasty with other items that are not gluten free. If you prefer it can be removed before reheating.